Gartner Names BMC as a Leader in the 2015 Magic Quadrant for IT Service Support Management Tools for Two Years in a Row
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BMC Remedy ITSM Suite Positioned Furthest for Completeness of Vision

HOUSTON, Sept. 2, 2015 - BMC Software today announced it has been positioned as a leader by Gartner Inc. for the second consecutive year in the August 26, 2015 Magic Quadrant for IT Service Support Management Tools (ITSSM).1 With this report, Remedy ITSM Suite is positioned furthest along the completeness of vision axis in the Magic Quadrant.

The full Gartner 2015 Magic Quadrant for IT Service Support Management Tools (ITSSM) report can be downloaded here.

In addition, Gartner released its Critical Capabilities for IT Service Support Management Tools, 2015*. BMC Remedy received the highest scores in three out of four use cases: intermediate-maturity infrastructure and operations (I&O), high-maturity I&O and digital workplace ITSSM use cases.

"We are honored to be recognized as an ITSSM leader by Gartner," said Robin Purohit, president of service support at BMC. "We feel our position as furthest along the 'Completeness of Vision' axis reflects the significant investments we are making in our innovation roadmap and how that connects with our customers' digital transformation journeys. With Remedy 9 now also in the market, we continue to redefine how IT delivers extreme efficiencies through automation and a modern service desk, so IT can focus on enabling digital innovation for the business at increasingly high speeds."

To learn more about BMC ITSM solutions visit http://www.bmc.com/it-solutions/it-service-management.html.

1Gartner Magic Quadrant for IT Service Support Management Tools, Chris Matchett, Katherine Lord, Tapati Bandopadhyay, Aug. 25, 2015

* Gartner, Critical Capabilities for IT Service Support Management Tools, Chris Matchett, Katherine Lord, Tapati Bandopadhyay, 25 August 2015

About the Magic Quadrant
The "Magic Quadrant for ITSSM" evaluates vendors based on completeness of vision and ability to execute, and includes a summary of each vendor, as well as an assessment of each vendor's strengths and weaknesses.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Magic Quadrant for IT Service Support Management Tools, Chris Matchett, Katherine Lord, Tapati Bandopadhyay, 25 August 2015 * Gartner, Critical Capabilities for IT Service Support Management Tools, Chris Matchett, Katherine Lord, Tapati Bandopadhyay, 25 August 2015

About BMC
BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 82 percent of the Fortune 500.

BMC – Bring IT to Life
BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2015 BMC Software, Inc.

Editorial contacts:
Tami Casey
BMC
D: 408.571.7131
M: 650.293.7219
Tami_Casey@bmc.com

Stephanie Kays
Eastwick Communications
415.820.4178
650.504.4598
bmc@eastwick.com

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