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HOUSTON – June 18, 2019 – BMC, a global leader in IT solutions for the digital enterprise, today announced several of the world’s most progressive organizations – including The George Washington University (GW), Advanced IT Services, and Quirónsalud – are using the BMC Helix Cognitive Service Management offering to transform their service management and accelerate their digital transformation initiatives.
The George Washington University Delivers Next-Gen Cognitive Service Management with the BMC Helix Solution
“BMC Helix Chatbot lets us deliver on a top priority at GW: a compelling, modern interface that gives students service anytime, anywhere, on any device,” said Donna Hill, Assistant Director of Service, Configuration, and Continuity Management at GW.
Quirónsalud Doubles Customer Satisfaction with the BMC Helix ITSM Suite of Solutions
“With BMC Helix as the cornerstone and the teamwork between our IT teams and suppliers, we have been able to transform the support model for our over 40,000 employees,” said Sergio Alonso Ludeña, Service Desk Manager at Quirónsalud. “We look forward to continuing to automate the rest of our infrastructure and have already extended our scope to other business units, including HR and procurement.”
Advanced IT Services Selects the BMC Helix Solution to Standardize IT Service Delivery
“Businesses today expect IT service and delivery to mirror consumer-like experiences that are so widespread today,” said Christopher Northrop, Director of Product at Advanced IT Services. “By using BMC Helix, we look forward to improving our user experience to support greater customer retention and growth and change the face and perception of IT to both internal and external customers.”
“It’s great to see our customers like The George Washington University, Advanced IT Services, and Quirónsalud transform their service management with BMC Helix,” said Nayaki Nayyar, President, Digital Service and Operations Management at BMC.
To learn more about the BMC Helix Cognitive Automation service management solutions, including new integrated chatbot capabilities for the midmarket, visit www.bmc.com/helix.
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