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New offering built with IBM Watson technology optimizes service management experience in multi-cloud environments for employees, agents, and developers
NEW YORK – BMC EXCHANGE NYC – October 12, 2017 – BMC today announced a partnership to seamlessly integrate AI technologies from IBM Watson, a leading AI platform for business, into BMC’s leading IT Service Management solutions for the digital enterprise. IBM Watson Conversation and Discovery capabilities enable service management teams to deliver a better service experience to employees across multi-cloud environments, using chatbots to simplify and enhance employee self-service. Watson technology also delivers speed and increases the accuracy of ticket classification and resolution, enabling agents to spend less time on repetitive tasks so they are more productive, while also driving down the cost of service delivery.
“Traditional ITSM solutions face immense challenges and heightened expectations when delivering service in today’s multi-cloud environments,” said Nayaki Nayyar, President, Digital Service Management at BMC. “BMC addresses these complexities by combining the power of IBM Watson with our Cognitive Service Management solutions to deliver intelligent, conversational, and predictive service management experiences for the enterprise.”
“The combination of BMC Cognitive Service Management and IBM Watson technology can help enable enterprises to transform their service management capabilities and add value to existing systems,” said Beth Smith, general manager, IBM Watson Platform. “This is yet another example of how organizations are enhancing business processes by infusing them with AI.”
The BMC Cognitive Service Management approach enables IT to better manage today’s multi-cloud, multi-device, and omni-channel realities by:
Cognitive Service Management is available today on BMC Innovation Suite, with updates planned for BMC Digital Workplace and Remedy Service Management Suite this quarter. To learn more about BMC Cognitive Service Management, visit http://www.bmc.com/cognitive.
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