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New use cases for IT Operations leverage artificial intelligence to improve agility and efficiency
NEW YORK – BMC Exchange NYC – October 12, 2017 – BMC, a global leader in IT solutions for the digital enterprise, today announced the newest release of its TrueSight AIOps platform, empowering customers to apply artificial intelligence to IT Operations.
Multi-cloud adoption, DevOps, micro-service architectures, and exponentially-increasing amounts of data are creating complexity that is overwhelming core IT teams and putting them in a perpetually reactive state. To succeed in a digital era defined by increased pressure to innovate faster, IT organizations need a modern approach anchored in Artificial Intelligence for IT Operations (AIOps).
TrueSight 11 is an AIOps platform that identifies and contextualizes patterns from virtually any data source, revealing recurring issues and repetitive tasks ideal for automation. TrueSight dynamically learns the behavior of infrastructure and manages capacity, including multi-cloud utilization in the context of applications and services. These predictive capabilities empower IT teams to reduce mean time to resolution (MTTR), identify false alarms, and align cloud spend with budget targets.
“Businesses cannot realize the true potential of a dynamic infrastructure if operations teams aren’t managing those resources in the context of business priorities,” said Shayne Higdon, President, Performance & Analytics at BMC. “BMC’s research indicates that 78 percent of IT leaders are looking to apply artificial intelligence as part of their multi-cloud management strategies. Our TrueSight platform for AIOps manages the health, performance, and cost of multi-cloud environments to improve infrastructure and operations agility, optimize service performance, and eliminate blind spots created by the explosion of digital data.”
TrueSight easily ingests, analyzes, and contextualizes data to provide actionable correlations and insights faster and more accurately than manual human analysis could produce. By dynamically learning the behavior of the infrastructure, TrueSight prioritizes issues by level of importance to the business and eliminates false alarms. With unified capacity and performance analysis augmented by AI, organizations can now understand resource utilization in the context of both performance and spend, enabling them to intelligently forecast and optimize both using TrueSight.
“Our long-term vision for customer service is based on fundamentally shifting our posture from being reactive to being proactive: instead of waiting for our customers to tell us how they need our help, we need to be able to act before they ask,” said Chris Adams, Chief Operating Officer at Park Place Technologies. “TrueSight helps us deliver a better customer experience by looking at data across a wide spectrum and predicting what’s going to happen, using machine learning and artificial intelligence to transform the way we operate.”
TrueSight 11 also introduces new solutions that address key use cases for machine learning to improve IT Operations, Service Desk, and Application Development disciplines:
The TrueSight 11 platform for AIOps is available today. To learn more about how BMC is delivering artificial intelligence to IT Operations, visit http://www.bmc.com/it-solutions/truesight.html.
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