BMC Positioned as a Leader for the Fourth Consecutive Year in the Gartner Magic Quadrant for IT Service Management
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BMCBMC’s Remedy received the highest product scores in 4 of the 5 use cases for ITSM Tools in the Critical Capabilities Report

HOUSTON – August 15, 2017BMC, a global leader in IT solutions for the digital enterprise, today announced that Gartner Inc. has positioned BMC as a Leader for the fourth consecutive year in the August 10, 2017 Magic Quadrant for IT Service Management Tools (ITSM). 1 BMC is positioned as having the furthest Completeness of Vision in the Leaders Quadrant.

The full Gartner 2017 Magic Quadrant for IT Service Management Tools report can be downloaded at http://www.bmc.com/forms/gartner-magic-quadrant-2017.html.

“Once again we are proud to have our vision and execution for IT Service Management recognized by Gartner in the Leaders quadrant for the fourth consecutive year,” said Nayaki Nayyar, President, Digital Service Management at BMC. “As IT turns its focus to emerging trends such as multi-cloud management, cognitive automation and digital workplace, our current and future vision for service management will enable our customers to support the digital enterprise with mature and evolving capabilities available both on-premises and as a service."

In addition, Gartner released its Critical Capabilities for IT Service Management Tools, 2017.2 BMC’s Remedy Service Management Suite v9.1.02 received the highest product scores in 4 of the 5 use cases for ITSM Tools, including:

USE CASES:

  • Advanced Digital Workplace ITSM (3.95 out of 5.0)
  • Basic Digital Workplace ITSM (3.85 out of 5.0)
  • High Maturity I&O (3.83 out of 5.0)
  • Intermediate-Maturity I&O (3.5 out of 5.0)

To learn more about BMC’s solutions for IT Service Management visit http://www.bmc.com/it-solutions/it-service-management.html.

1 Gartner, “Magic Quadrant for IT Service Management Tools,” by Chris Matchett and Rich Doheny, and Kenneth Gonzalez, August 10, 2017
2 Gartner, “Critical Capabilities for IT Service Support Management Tools,” by Chris Matchett, Rich Doheny and Kenneth Gonzalez, August 10, 2017

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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About BMC 
BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide.

BMC – Bring IT to Life
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BMC
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